Delivery Process
Lead times may differ for in-stock products and products requiring manufacturing. Order volume, quantity, color/finish options and custom-production requests may affect dispatch dates. Where available, tracking numbers are shared through the user account or communication channels.
Inspection on Delivery
If there is visible damage to the outer packaging upon delivery, it is recommended to record it with the carrier. Quantity, model or damage issues should be reported to customer service as soon as possible with the order number and photos.
Return Request
For return requests, the product is expected to be unused, resalable and, where possible, in its original packaging. Return eligibility is assessed according to the nature of the product and applicable legal rights.
Custom-Made Products
For products made with customer-specific dimensions, colors, logos, molds or production features, statutory custom-made product exceptions may apply to withdrawal/return rights. It is recommended to retain sample and technical approval records before production begins.
Refunds
For accepted returns of standard products, the amount is refunded through the original payment method subject to legal and financial processing times. The time for the refund to appear may vary by payment provider and bank.